At Bella Mei Boutique, we aim to provide quality products and excellent customer service to our customers. If you are not completely satisfied with your purchase, we will do everything we can to assist you. Please review your order as soon as you receive it. If you think you received a defective item, please contact us at firstname.lastname@example.org within 5 days of receipt of your item. You have 14 days from the package date of your order to return items for exchange or store credit. NO REFUNDS. Item(s) must be unworn and unwashed with the original tags attached. Customer is responsible for any return postage. Sorry, original and return shipping fees are NON-refundable. Send your package back at to us Bella Mei Boutique 316 Cayman Avenue, Holly Springs, NC 27540. We recommend you getting a tracking number for your package and making a note of it. Please allow us 2-3 business days to process your order once we receive it and issue you a store credit. Due to limited quantities of each style, we cannot guarantee an exchange for an item that did not fit. We will not except returns on items that have been improperly cared for or that are damaged while being worn. Please follow washing instructions on the wash tag of your garment. We recommend hand washing and hanging your items to dry. Bella Mei Boutique reserves the right to refuse a return for any reason.